Service guarantee

After-sales service commitment letter

1. Pre-sales service
Our company in line with the principle of "good faith" service, to provide customers with high-quality pre-sales service program:
(1), can send engineers to introduce domestic and national pump industry implementation standards, introduce the characteristics of pump products, to provide users with economical and reasonable equipment.
⑵ The technical department of our company is responsible for consulting the relevant problems of water pump equipment free of charge, and providing corresponding technical guidance and technical cooperation related to the design, manufacture and inspection of water pump equipment.
(3) Our company sends personnel to carry out technical and business exchanges. You can also organize your company to visit my unit. Our company is willing to provide you with various design schemes, technical parameters and consulting matters, so that your company can purchase products with advanced technology, reasonable price and reliable performance.
　　2. After-sales service organization

During the use of the pump, we guarantee to make a return visit on January 1 and provide timely technical service and after-sales service. Follow the principle of "users are not satisfied, service does not stop.
　　3. On-site service capability
The after-sales personnel of our company have repeatedly visited Shenhua Group Subsidiary, Shanxi China Resources Group Subsidiary, Shanxi Coking Coal Group Subsidiary, Yitai Group Subsidiary and Zheng Coal Group Subsidiary to accumulate rich practical experience.
　　4. Supporting after-sales service
(1) Our company has an after-sales service station in Anhui Province. After receiving your notice, we can arrive at the scene within 6 hours.
(2) The warranty period of our company is: in response to the requirements of the bidding documents, the warranty period implements "three guarantees", that is, "repair", "replacement" and "return" (our company is responsible for the quality problems during the warranty period); After the expiration of the warranty period, our company implements a lifetime warranty for the sold products, and only charges the material cost for the parts and components of the replacement products.
(3) During the installation, commissioning and acceptance, our company will send after-sales service personnel to the site to assist in the installation and commissioning until the equipment runs well and the users are satisfied, and the expenses shall be borne by our personnel. Our company also trains mechanical maintenance and operation personnel for the demander free of charge. During the operation of the equipment, the temporary failure, after receiving your fault notice, within 10 minutes to respond, you can not eliminate the fault, our company in 6 hours to send someone to the scene to solve.
(4), the equipment from the date of operation, every month by phone or send someone to ask you about the operation of the equipment, to understand the situation of our company record. If problems are found during the inspection, our company will make maintenance suggestions to your company.
(5) After the equipment is put into operation, if your company needs to order parts, our company will provide parts at a preferential price for life.
(6) Our company promises: the delivery date of all parts is: delivery within the time specified by the owner of the demand side.

Technical Service Commitment

1. Site Cargo Guidance Installation Scheme
During the on-site installation, performance assessment and equipment acceptance of the contract equipment, we will send technicians to the site to provide corresponding technical support for the buyer. Including: detailed technical drawings, process flow, operation regulations, equipment performance and relevant matters needing attention, etc., to answer the technical problems raised by the buyer within the scope of the contract, and to carry out necessary demonstration. The following is the on-site service schedule for service personnel.
　2. Site Installation Schedule

　　Our field service personnel are 3. to have the following moral qualities:
① Abide by laws and regulations, and abide by various rules and regulations on site.
② have a strong sense of responsibility and dedication, in place on time.
③ Understand the design of contract equipment, be familiar with its structure, have rich on-site work experience, and be able to conduct on-site guidance correctly.
④ Good health and adapt to the working conditions on site.
　　Technical Service-Site Service Personnel Table 1

　　Technical Service-Service Personnel Table 2

　　4. the responsibilities of our site technicians:
① The tasks of our on-site technical personnel mainly include providing complete technical guidance to the buyer's installation personnel; guiding the buyer's personnel to carry out the installation, trial operation, operation test and performance test of the contract equipment; conducting on-site training; providing on-site operation technical support and technical services after the equipment is put into use;
② Before installation and commissioning, our technical support personnel shall provide technical disclosure to the Buyer, introduce, explain and demonstrate the assembly of the contract equipment; explain in detail the technical documents, drawings and operation manuals, equipment operation and relevant preventive measures; answer and solve the technical problems raised by the Buyer's personnel.
　　③ When the equipment is installed and commissioned for the first time, our team will send engineers to the site for technical guidance. Due to the technical engineer's failure to arrive at the assembly site on time, the equipment cannot be put into use on schedule, and the delay time is calculated according to the delayed delivery date.
Those unqualified in factory acceptance must be reworked at the manufacturer and shipped after re-acceptance by the buyer.

　　Zhengzhou Zhongli Pump & Valve Manufacturing Co., Ltd

Service capacity and guarantee measures

1., our company's products are "three guarantees" and the warranty period responds to the requirements of the bidding documents.
2. 24 hours a day free delivery to the designated location, to provide users with services.
3. can assign our company's quality assurance engineer to the site to guide the installation and commissioning free of charge according to your request.
4. According to your actual situation, we can send engineers to the site regularly to explain the theoretical knowledge of the pump, installation and maintenance.
5. technical services-during the equipment installation, commissioning, trial operation and quality assurance period, we send a group of skilled and experienced technicians to the site to engage in technical services. The following is the field service schedule:

6. technical training-We will provide free technical training for the normal installation and operation of the contract equipment. The training content is consistent with the project progress. The following is the training schedule: